Superior Global Services (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website superiorglobalservices.com, submit forms, or engage with us as a client, candidate, or partner.

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We operate from:
Josif Kovacev 24, Stip 2000, North Macedonia
For any privacy-related inquiries, please contact us at:
info@superiorglobalservices.com

1. Information We Collect

We collect personal and business information necessary to provide our nearshoring, offshoring, and outsourcing services.

1.1 Information Collected Through Contact Forms

• Full name
• Email address
• Phone number
• Company name
• Message content and attachments

1.2 Information Collected Through Job Application Forms

We collect all information typically included in job applications, including:

• Full name, address, and contact details
• CV/resume
• Work history and education details
• Skills, certifications, and qualifications
• Any additional documents or information voluntarily provided by you

1.3 Information Collected From Clients

For onboarding, service delivery, or contractual communication, we collect:

• Contact person details
• Company details
• Billing and invoicing information
• Contractual documents and communication data
• Any additional information required for operational purposes

1.4 Automatically Collected Information

When visiting our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring URLs

Data is collected via:

• Google Analytics
• Google Tag Manager
• Meta Pixel
• Cookies and similar technologies

2. How We Use Your Information

We use your personal data for the following purposes:

• To respond to inquiries submitted through contact forms
• To evaluate job applications and perform recruitment processes
• To enter into and maintain client relationships
• To provide and improve our services
• To communicate with clients, candidates, and partners
• To improve website functionality and user experience
• For analytics, marketing, and advertising optimization
• To comply with legal obligations

3. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following lawful bases:

• Consent — when you submit forms or accept cookies
• Contractual necessity — when engaging clients or evaluating job candidates
• Legitimate interests — improving services, analytics, and security
• Legal obligations — fulfilling requirements under applicable laws

4. Cookies and Tracking Technologies

Our website uses cookies and tracking pixels to:

• Analyze website performance
• Improve marketing and advertising
• Understand visitor behavior
• Personalize the browsing experience

You can control or disable cookies through your browser settings. If you disable cookies, some features may not work properly.

5. Data Sharing & International Transfers

We may share data with trusted third-party service providers that support our operations, such as:

• Hosting and cloud service providers
• Email and communication platforms
• Analytics and marketing partners
• Recruitment tools (if applicable)

These providers may process data outside the EU/EEA.
When international transfers occur, we ensure compliance with GDPR through:

• Standard Contractual Clauses (SCCs)
• Vendor compliance frameworks
• Adequate safeguards

We never sell your personal data.

6. Data Retention

We retain personal data only for as long as necessary:

• Contact form submissions: up to 12–24 months
• Job applications: up to 24 months unless otherwise agreed
• Client data: for the duration of the contract + 5 years for legal/accounting purposes
• Analytics and cookies: based on tool default retention periods (e.g., Google Analytics)

After these periods, data is securely deleted.

7. Data Security

We implement appropriate administrative, technical, and organizational measures to protect your data, including:

• Secure cloud storage
• Access controls
• Encryption
• Regular monitoring and security practices

While we strive to protect your data, no method of transmission over the internet is 100% secure.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access — request a copy of your data
• Right to Rectification — correct inaccurate or incomplete data
• Right to Erasure — request deletion of your data (“right to be forgotten”)
• Right to Restrict Processing
• Right to Data Portability
• Right to Object to Processing
• Right to Withdraw Consent at any time

To exercise your rights, contact us at:
info@superiorglobalservices.com
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9. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

10. Updates to This Privacy Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on this page with the updated date.

11. Contact Information

If you have any questions about this policy or how your data is handled, please contact:
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Superior Global Services
Josif Kovacev 24, Stip 2000, North Macedonia
Email: info@superiorglobalservices.com
Website: superiorglobalservices.com

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